Legal notice

General Statement

These legal statements govern all accesses, browsing behaviors, purchases, and service uses of the Hera official website (www.heraai.co), including all hardware products, AI transcription services, membership subscriptions, and online transaction services provided by Hera. By accessing this website, registering an account, placing orders, and using our products and services, all users confirm that they have read, understood, and unconditionally agreed to abide by all terms herein. If you do not accept these terms, please stop using our website and related services immediately.

Intellectual Property Rights

All intellectual property rights on this website, including but not limited to text content, graphic design, trademarks, logos, product images, software codes, AI algorithm models, copywriting, and interface design, are exclusively owned by Hera. All related rights are protected by international copyright, trademark, and intellectual property laws.
Users shall not copy, reproduce, modify, disseminate, resell, commercialize, or conduct any unauthorized secondary development of the website content, Hera exclusive trademarks, and built-in AI technology resources without written official authorization. Any illegal infringement will result in corresponding legal liabilities and compensation for economic losses.

Website Use Rules

Users agree to use this website and related services in compliance with local laws, international network regulations, and public order and good customs. Users are prohibited from the following behaviors:
  • Unauthorized intrusion into website background systems, server cracking, data stealing, or interference with website normal operation;
  • Using our products and AI transcription services for illegal, obscene, violent, infringing or unauthorized commercial purposes;
  • Maliciously registering accounts, brushing orders, abusing after-sales policies, or conducting fraudulent transactions;
  • Any other behaviors that violate laws, regulations or damage the rights and interests of Hera and third parties.
Hera reserves the right to suspend or terminate user service permissions, block accounts, and pursue legal liabilities for violations.

Product & Service Disclaimer

Hera ensures that all physical products and digital services are officially inspected and normally available. We strive to keep website product descriptions, parameter introductions, function demonstrations and price information accurate and complete, but do not guarantee that the content is completely error-free, uninterrupted or fully adapted to all user device environments.
AI transcription results are automatically generated by intelligent algorithms, for reference only. Hera does not bear legal responsibilities for text errors, omissions, or content disputes caused by AI transcription. Users shall independently bear the legal consequences of all audio and text content recorded, transcribed and saved by using our products.
Hera shall not be liable for any indirect losses, incidental losses or derivative losses caused by user improper operation, network failure, personal equipment failure, or third-party platform service exceptions.

Third-Party Platform Clause

Our website and services may be linked or interconnected with third-party platforms including Google Play, Apple App Store and payment institutions. All third-party platform services are subject to their respective official terms and privacy policies. Hera only provides docking channels and does not assume joint liability for third-party service failures, rule changes, data disputes and transaction risks.

User Data & Privacy Compliance

All user personal information, order data, audio recording files and account data collected during website access and product use will be strictly protected in accordance with international privacy compliance standards. Hera will not actively disclose, sell or lease user private data to any third party without user consent, except as required by official legal procedures.
Users shall take the initiative to clear personal data before returning or transferring devices. Hera’s official data reset behavior after receiving returned products belongs to standardized after-sales management and does not involve unauthorized data processing risks.

Service Suspension & Adjustment Rights

Hera reserves the right to adjust, update, upgrade or temporarily suspend website functions, product configurations, AI service permissions and membership rules at any time due to product iteration, technical optimization, platform maintenance and policy compliance requirements. We will try our best to notify users in advance through website announcements or emails, and do not bear liability for temporary service interruption caused by normal maintenance and upgrade.

Dispute Resolution & Jurisdiction

All disputes arising from website access, product purchase and service use shall be settled through friendly negotiation between the user and Hera. If negotiation fails, both parties agree to submit the dispute to the legally designated jurisdiction institution for settlement.
These terms are governed by applicable international e-commerce laws and local consumer protection regulations. If individual clauses conflict with local mandatory laws, the local legal provisions shall prevail, and the validity of other clauses will not be affected.

Clause Revision & Final Interpretation

Hera reserves the final right of interpretation of all contents of these legal statements. We may revise and update the terms irregularly according to business development, policy changes and platform rules. The updated terms will take effect immediately after being published on the official website. Continued use of the website and services by users after the update constitutes recognition and acceptance of the revised terms.