Hera help
Find clear answers about recording, compatibility, the Hera app, plans, privacy, orders, and support.
All answers remain available below. No account is required.
Showing all 12 questions
01
Hera pairs a dedicated recorder with the Hera app to capture conversations, transcribe and summarize them, and build searchable memory. It is designed for people with frequent or long meetings who need a complete, reliable record without replaying the full recording.
A dedicated recorder stays ready while your phone remains available for calls, messages, navigation, and work. Hera captures locally first, then syncs the recording to the app for transcription and AI features.
Yes. Use Room Mode for in-person conversations and Call Mode for supported phone-call workflows. Always obtain consent and follow the recording laws that apply where you are.
Hera is designed to work with the Hera app on supported iOS and Android devices. Check Downloads and the current app-store listing for the latest operating-system and regional availability requirements.
02
Yes. Hera can capture audio to local storage without keeping your phone connected. Reconnect in the Hera app to sync later through Bluetooth or, when available, Wi-Fi Quick Sync.
Ask what was decided, what needs to happen next, or where an idea came up before. Hera helps you find the answer and return to the relevant conversation or source moment for review.
Hera includes 64 GB of local storage. Available capacity varies with recording format and existing files; synced recordings can be managed from the app.
03
No paid subscription is required to get started. The current Starter plan includes 500 transcription minutes each month, with optional paid plans when you need more capacity. App Store or Google Play controls the final local price and billing currency.
You choose when recording starts and stops, and audio is captured to Hera's local storage first. If you choose cloud transcription or AI features, Hera requests consent before the first content transfer and sends the content needed for the selected feature to the disclosed provider. You can manage privacy choices and account deletion in the app.
For provider details, retention, deletion, and your rights, read the current Privacy Policy.
Recordings already synced to your authenticated account remain available according to the app and service settings. Unsynced files stored only on the device may not be recoverable.
04
Eligible orders are covered by the published 30-day return policy and one-year limited warranty. Read the current Refund Policy for complete conditions and exclusions.
Use the User Guide for setup, Downloads for the current apps and manuals, and the Shipping Policy for delivery information.
No matching questions
Search for a topic such as “sync”, “phone”, “privacy”, or “returns”. You can also contact Hera Support.
Still need help?
Include your order number, phone model, OS version, Hera app version, device state, and what you already tried.
