Hera will not turn on
Charge Hera for at least 10 minutes with a known-good USB-C cable and power source. Then press and hold the hardware control and check for a status light.
Troubleshooting
Start with the simplest fix.
Short, practical checks for the most common Hera issues.
The app cannot find Hera
Keep Hera close to the phone, confirm Bluetooth is enabled, reopen the Hera app, and verify that the app has the required nearby-device permission.
A recording will not start
Confirm that Hera has power and available storage, select Room Mode or Call Mode, and check the visible recording state before continuing.
A recording will not sync
Reconnect in the app and keep Bluetooth enabled for discovery. For larger recordings and Quick Sync, follow the in-app instructions to connect your phone to Hera Card's Wi-Fi.
Audio is quiet or noisy
Keep the microphone openings unobstructed, place Hera closer to the conversation, and avoid rubbing fabric, loud fans, or direct contact with vibrating surfaces.
Transcript or summary is delayed
First confirm that the complete audio file has synced. Processing time can vary with recording length and connection quality; keep the app online and refresh the recording later.
Before a hardware reset
Reset erases recordings stored on Hera Card and can remove pairing and network settings. Sync or back up important recordings first. Use reset only after restart and normal troubleshooting have failed; contact Hera Support if you are unsure.
Issue still not resolved?
Email support@heraai.co with your order number, phone model, operating-system and Hera app versions, device state, and what you already tried. If useful, include a short screen recording, but do not attach sensitive audio or personal data unless Hera Support specifically requests it through an approved channel.
Contact support →